Shipping Policy

**Last updated: August 2026**

At BornWhere, each personalized item is made specifically for you. Because your design is created using your chosen postcode or location, please allow time for both production and delivery.

Free Shipping

We offer free standard shipping on all orders.

Processing and Delivery

Personalized and made to order items require production time before they are shipped.

Most orders are delivered within 14 days from the date the order is placed. This timeframe includes both production and standard delivery.

Delivery times are estimates and may vary depending on your location, carrier delays, customs procedures, public holidays, or other circumstances outside our control.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation with tracking information where tracking is available.

Please allow some time for tracking information to update after your order has been dispatched.

Incorrect Shipping Information

Please make sure your shipping address is complete and correct before placing your order.

If you notice an error in your shipping information, contact us as soon as possible. We will try to update the address if your order has not yet been shipped, but we cannot guarantee that changes will be possible once an order has entered the shipping process.

Delayed or Missing Orders

If your order has not arrived within the expected delivery timeframe, please check your tracking information first.

If you still need assistance, contact us and we will help investigate the status of your shipment.

International Orders

International deliveries may be subject to customs procedures, import taxes, duties, or other charges depending on the destination country.

Where applicable, these charges are determined by local authorities and are the responsibility of the customer unless otherwise stated at checkout.

Contact Us

If you have any questions about shipping, delivery, or tracking your order, please contact us at: support@bornwhere.com

We aim to respond to all inquiries within 48 hours.