FAQ

What is BornWhere?

BornWhere turns the places that mean something to you into something you can wear. Choose your postcode or location and we create a personalized design made just for you.

How does it work?

Choose your product, enter your postcode or location, select your preferred size and color, and place your order. We create your personalized piece based on the details you provide.

Can I use any postcode?

Yes. Your design can represent your hometown, neighborhood, a place you once lived, somewhere you love, or simply a location that means something to you.

Are BornWhere products made to order?

Yes. Personalized BornWhere products are made specifically for you using the postcode or location you select.

This helps us create something personal while avoiding unnecessary inventory.

How long will my order take to arrive?

Most orders are delivered within 14 days from the date your order is placed. This includes both production and standard delivery.

Delivery times are estimates and may vary depending on your location, carrier delays, customs procedures, public holidays, or other circumstances outside our control.

Do you offer free shipping?

Yes. We offer free standard shipping on all orders.

How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation with tracking information where tracking is available.

Please allow some time for tracking information to update after your order has been dispatched.

Can I change my order after placing it?

If you notice a mistake, contact us as soon as possible at contact@bornwhere.com.

We will try to make the change if production has not yet started. Because personalized products may enter production shortly after an order is placed, we cannot guarantee that changes or cancellations will be possible.

What if I entered the wrong postcode or personalization?

Please check your postcode, location, size, color, and other details carefully before placing your order.

If your product is correctly produced using the information you submitted, we cannot offer a free replacement or refund because the information entered was incorrect.

If you notice a mistake shortly after ordering, contact us immediately and we will try to help before production begins.

Can I return my personalized order?

Because personalized products are created specifically for you, they cannot normally be returned or exchanged simply because you change your mind, choose the wrong size, or no longer want the item.

Under EU consumer protection rules, goods made to the consumer's specifications or clearly personalized are generally excluded from the standard 14 day right of withdrawal.

This does not affect your statutory rights if your product is damaged, defective, incorrectly produced, or does not match your order.

Please see our Return & Refund Policy for full details.

What if my order arrives damaged or incorrect?

Contact us at contact@bornwhere.com and include your order number, a description of the problem, and clear photos showing the issue.

If your product is damaged, defective, incorrectly printed, or different from what you ordered, we will review the issue and provide an appropriate solution.

How do I choose the right size?

Please check the size guide on the product page before ordering.

Because personalized products are made specifically for you, selecting the wrong size does not normally qualify for a return or exchange if the product was correctly produced according to your order.

Will the colors look exactly the same as they do on my screen?

We do our best to represent product and print colors accurately. However, slight variations may occur because of different screen settings, materials, and the printing process.

Where are BornWhere products made?

BornWhere works with trusted production and fulfillment partners to produce and ship our products. The production location may vary depending on the product and your delivery destination.

This allows us to produce orders closer to customers where possible and reduce unnecessary transportation.

Do you ship internationally?

Yes. BornWhere ships to many international destinations.

Available shipping destinations will be shown at checkout. International delivery times may vary depending on the destination and local customs procedures.

Will I have to pay customs duties or import taxes?

Depending on your delivery country, international orders may be subject to customs duties, import taxes, or other charges imposed by local authorities.

Where applicable, these charges are determined by the destination country and may be the customer's responsibility unless otherwise stated at checkout.

What payment methods do you accept?

Available payment methods are displayed securely at checkout and may include major debit and credit cards, Shopify Payments, PayPal, and Google Pay, depending on your location and device.

Is my payment information secure?

Yes. Payments are processed securely through established payment providers. BornWhere does not normally receive or store your complete payment card details.

How do I contact BornWhere?

If you have a question about your design, order, delivery, or anything else, contact us at: contact@bornwhere.com

We aim to respond within 48 hours.